Free Singapore Shipping With All Orders
$6.99 STORE-WDIE

FAQs

Others

  • How can I get corporate discount?

    We offer a 30% corporate discount for Singapore orders that are more than SGD 500.

    To place your order, please email us at sales@ties.sg with the total number of products required and their respective SKU number(s). (See the photo below on finding the SKU numbers of our products.)

    For international corporate orders, please email us at sales@ties.sg.

  • I have forgotten my password.

    You can reset your password here.

  • Do I need an account to buy?

    Yes. You will be asked to provide a password when you checkout for the first time.

Payment & Refund

  • What methods of payment are accepted?

    You can pay by Mastercard, VISA and all major debit and credit cards.

Shipping & Delivery

  • Can I send the order to my office address?

    We strongly recommend that you use your residential address for shipping. If an office address is used for shipping, we will not be liable for any missing parcels.

  • When will my order ship?

    For orders placed before 11am, they will be processed and shipped out within the same working day.

    For orders placed after 11am, they will be processed and shipped out latest by the next working day.

    All weekend orders processed and shipped out the following Monday or the earliest working day.

    You will receive an email once our staff starts to pack your order and another email when we have shipped out your order.

     

    Example:

    If you have placed an order at 10am on Monday, and you have chosen Expedited Delivery (1-3 working days). Your order will be processed and shipped out on Monday assuming that it is a working day. You will receive it by Wednesday, assuming that Tuesday and Wednesday are working days too.

  • How is my order packaged?

    We pack all our items with three layers of protection using clear plastic sleeves, bubble wraps and finally with postage bags as the outer layer. See photo below.

    If you are buying as gifts, do check out our gift packagings.

  • How long does delivery takes?

    Free shipping orders are all shipped via the normal mail by SingPost.

     

    Shipping during festive season may triple the shipping time.